Refund Policy

1. Introduction

At Athex-Health.com, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our procedures and guidelines regarding refunds for our healthcare services and products.

2. Subscription Services

For subscription-based services:

• Monthly Subscriptions: You may cancel your subscription at any time. Refunds are not provided for partial months of service.
• Annual Subscriptions: If you cancel within 14 days of your initial purchase, you may request a full refund. After 14 days, refunds are prorated based on the remaining unused months of service.
• To cancel a subscription, log into your account and follow the cancellation process or contact our customer support team.

3. One-Time Purchases

For one-time purchases of digital products or services:

• Digital Products: Due to the nature of digital products, all sales are final unless the product is found to be defective or not as described.
• Consultation Services: If you are not satisfied with a consultation service, you may request a refund within 48 hours of the service being provided.
• Health Reports and Analyses: Refunds may be issued within 7 days of purchase if the report contains significant errors or is not as described.

4. Physical Products

For physical health products:

• Return Period: Products may be returned within 30 days of delivery for a full refund.
• Condition: Products must be in their original packaging and in unused condition.
• Shipping Costs: The customer is responsible for return shipping costs unless the product is defective or was shipped in error.
• Defective Products: If a product is defective, we will provide a replacement or full refund including shipping costs.

5. Health Monitoring Services

For health monitoring services:

• Service Interruptions: If our monitoring service experiences significant downtime or technical issues, we may provide partial refunds or service credits based on the duration and severity of the interruption.
• Equipment Returns: Monitoring equipment must be returned within 14 days of cancellation to avoid additional charges.

6. How to Request a Refund

To request a refund:

1. Log into your account on Athex-Health.com
2. Navigate to "Order History" or "Purchases"
3. Select the order you wish to request a refund for
4. Click on "Request Refund" and follow the instructions
5. Alternatively, contact our customer support team at [email protected]

Please include your order number, the reason for your refund request, and any relevant details or documentation.

7. Refund Processing

Once your refund is approved:

• Processing Time: Refunds are typically processed within 3-5 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Credit Card Refunds: Please allow 5-10 business days for the refund to appear on your credit card statement.
• Bank Transfers: Bank transfer refunds may take 7-14 business days to process.

8. Exceptions

We reserve the right to deny refund requests in the following cases:

• The refund request is made outside of the specified refund period.
• The product or service has been fully consumed or used.
• The product has been damaged after delivery.
• Custom or personalized health plans that have been delivered as specified.
• Services where the terms of service explicitly state they are non-refundable.

9. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have any questions about our Refund Policy, please contact us at: